Testimonials

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What our clients say

Mid-State Insurance customer service is tops in the area. Each person with whom I've worked is beyond helpful and respectful. There are no pushy sales tactics, no lectures. Mid-State Insurance personnel are simply your educated neighbors that do their best to help you identify insurance needs and help if required, from there.

My experience working with Mid-State Insurance has been outstanding.  They have been extremely responsive to every request I've made of them and their customer service team.  They always anticipate what I need and they go the extra mile to make sure I get what I need with the least amount of effort on my part.  When I ask for a quote, documentation or assistance with an issue, Mid-State's team always gets back to me quickly and with everything I need.  The are fast, friendly and efficient.  I love working with Mid-State.

A very quick note to tell you how impressed I am with Marie – I’ve peppered her with a LOT of questions this week regarding us getting another vehicle for our daughter and how to best handle insurance wise and asking her to run us some quotes, etc  …… she’s been beyond great in responding, understanding, and willing to answer questions …… we all know good service is not always the case in this day and age – it sure is with her and you guys – she is to be commended.

You more often than not only hear from people when things go badly.  This is the opposite.  Marie has helped me on a number of occasions, most recently with the purchase of a new car and renewal of home and auto policies.  She is proactive and incredibly responsive and has provided exceptional customer service and I wanted you to be aware. 

Sadly, good customer service is getting rare so when I see it, I want to acknowledge it.

Because of my past driving record, finding affordable insurance myself was next to impossible. After calling Lucy at Mid-State Insurance, she found me an incredibly affordable plan, and was able to help to do get all of the discounts I could get. Thank you!!
Every time I call John to obtain competitive quotes or other questions for my health insurance needs, he is always very prompt with the information, and gathers all of the paperwork I need to complete right away.
Agents made the policy choices very easy to understand. Did not oversell products I did not need.
You service has been excellent and continues to excel. We have found your agents to be of superior knowledge and very personable. We feel very comfortable in recommending Mid-State Insurance to our friends and colleagues.
All associates at Mid-State Insurance have been wonderful to work with! We have always had a great experience.