What our clients say
A very quick note to tell you how impressed I am with Marie – I’ve peppered her with a LOT of questions this week regarding us getting another vehicle for our daughter and how to best handle insurance wise and asking her to run us some quotes, etc …… she’s been beyond great in responding, understanding, and willing to answer questions …… we all know good service is not always the case in this day and age – it sure is with her and you guys – she is to be commended.
My experience working with Mid-State Insurance has been outstanding. They have been extremely responsive to every request I've made of them and their customer service team. They always anticipate what I need and they go the extra mile to make sure I get what I need with the least amount of effort on my part. When I ask for a quote, documentation or assistance with an issue, Mid-State's team always gets back to me quickly and with everything I need. The are fast, friendly and efficient. I love working with Mid-State.
You more often than not only hear from people when things go badly. This is the opposite. Marie has helped me on a number of occasions, most recently with the purchase of a new car and renewal of home and auto policies. She is proactive and incredibly responsive and has provided exceptional customer service and I wanted you to be aware.
Sadly, good customer service is getting rare so when I see it, I want to acknowledge it.